No-refund policy

Purchases are final

When you buy credits we do not offer refunds, in whole or in part, for any reason — including unused credits, a change of mind, or results you did not like. Credits never expire, so anything you do not use today is still there next season.

Try before you commit

Every account starts with free credits, and the 360 background tool renders a watermarked proof for half a credit before you pay for the finished files. Use those to decide whether a design is right before spending more.

Failed renders

If a render fails because of a problem on our side, the credits it cost are returned to your balance automatically — you will see the refund in your credit history. That is the only situation in which credits are returned.

Billing mistakes

If you believe you were charged in error — a duplicate charge, or a purchase you did not make — email us within 14 days with the receipt and we will look into it.